Sales and Service:

Go Travel Direct for;

If you are currently abroad and need Emergency Medical Assistance call:

For policies purchased from 3rd April please call + 44 (0)330 123 5172

Lines are open 24 hours a day, 7 days a week

Sales and Services lines open:
Monday-Friday 8.30am am-8pm, Saturday.
Claims lines open:
Monday-Friday 9am-5pm Monday - Friday

All calls may be recorded for training and monitoring purposes.

Claims Advice
For your claim to be dealt with as quickly as possible, you need to contact your travel provider or tour operator first. They may be able to move your trip to different dates or provide you with a refund. By doing this first, it will speed up the processing of your claim should you have any out of pocket expenses.  


Email: For Polices purchased from 3rd April please email (in the subject put Go Travel Insurance Complaint)

Beyond AXA - Should you remain dissatisfied following our final written response, you may be eligible to refer your case to the Financial Ombudsman Service. All of the details can be found in your policy booklet.


Medical care on holiday

Medical care on holiday

This section offers information and useful links about how to get medical treatment abroad, and how to stay healthy during your holiday.

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If you are ill abroad phone

What to do if you are ill abroad

To get the assistance you need and to ensure that your claim is successful, read our tips on what to do if you are ill or injured abroad.

Read more